Frequently asked questions
Everything about ordering, payment, shipping and returns. Still unsure? Message us anytime through our Etsy shop.
Where do I complete my purchase?
Every product links to its listing on our official Etsy shop, OdoyaMarketplace. Checkout, payment and shipping are all handled securely by Etsy.
Is payment secure?
Yes. Payment is processed entirely by Etsy over an encrypted connection — we never see or store your card details. Depending on your country, Etsy supports cards, PayPal, Google Pay and more.
Do you ship worldwide?
Yes. Orders ship worldwide with tracking from our Etsy studio. Exact delivery times and shipping costs are shown on each Etsy listing before you pay.
How long will my order take?
Processing and delivery times vary by item and destination and are listed on each Etsy product page. You’ll receive tracking as soon as your order ships.
What is your return policy?
Returns and exchanges follow Etsy’s buyer guidelines and our shop policy. See our Returns page, or contact us through Etsy within the return window shown on your order.
Are my orders protected?
Eligible orders are covered by Etsy Purchase Protection. If something arrives damaged or not as described, Etsy helps make it right.
How do the sizes run?
Each listing includes a size guide. If you’re between sizes, message us on Etsy and we’ll help you choose.
Can I track my order?
Yes — tracking is provided through Etsy as soon as your order ships.